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QUESTIONS? CALL: 0843 8867 166

Friday, March 22, 2019

Customer Service

Eddie O Underwear's customer service goal is simple: 

Our Guarantee

We are committed to providing our customers total satisfaction at Eddie O. Guaranteed! 

If for any reason you are not satisfied with your purchase, we shall refund or exchange the item.


Returns & exchange policy

Eddie O has a simple returns policy. If you are not happy with your purchase, we guarantee to replace the item or refund your money. All you have to do is return your item with valid proof of purchase and we will refund or replace the item.

                            Send to: 5 Marlings Close, Chislehurst, Kent, BR7 6RL


Delivery Methods

Your order is processed within 24-48 hours after receiving your order. Once your credit card or your chosen payment method has been authorized we will send you a shipping email to let you know your order is on its way. 


Shipping Methods

Royal Mail Standard -

This method will take 5-10 working days. This method is to keep costs down. If you require a priority delivery it will incur an additional charge of £8.00 to standard delivery charges.

Next day delivery will cost £16.00 additional to standard delivery


Payments Method

We accept all major credit cards. Mastercard, Visa, American Express, personal or business cheques, postal orders and paypal. Please be advised that all shipments will be sent out after receiving cleared funds

Contact us: 

by email - customerservices@eddieo.com

by phone - +44843 8867 166 (9am -5pm Mon-Fri) 

by mail -     New Bond House 

                  124 New Bond Street 


                  W1S 1DX 

                  United Kingdom